FAQs

You’ve got questions. We’ve got answers.

Website

Can I move my website to another hosting platform?

No, the website must remain hosted with us.

Is the website built on WordPress?

No, it is not a WordPress site. However, if you're interested in a WordPress solution for your IT/MSP/tech business, you can book a discovery call with The Business Growers.

Do I need to write the content for my website?

No, our in-house experts will customize the content for your business and send it to you for approval.

Can I integrate my brand colors, logo, and other design elements into the site?

Yes! We will handle this during the site build process once we have access to your branding assets.

Can I add chatbots, contact forms, or scheduling tools to my site?

Absolutely. Our CRM integrates with the website, allowing full support for these features.

Is it possible to add a customer portal for IT/MSP/tech ticketing or support?

Yes, we can add external links or tools as needed to make the site user-friendly for your current customers.

Do I own the website?

No, since we host the website, we retain ownership.

Are there any recurring fees for hosting or support?

These services are included in your monthly price of $1,500.

Can I just buy a website and nothing else?

If you’d like a website only, please set up a discovery call with The Business Growers.

CRM

What’s included in ScaleCRM?

ScaleCRM is a highly robust CRM platform that can help you better manage your entire marketing flow and sales pipeline, including tools and abilities such as:

Lead Management
Lead Nurture
Calendar Link
Customized Workflows
Sales Pipeline
Email/SMS
Call Tracking
Marketing Automation
Key Business Metric Tracking

Can I port out my phone numbers from the CRM?

Yes, numbers can be ported out upon request.

How do I upload my contacts into the CRM?

Contacts must be uploaded using a template provided during onboarding. It's essential that the data is cleaned before uploading.

Can I call, text, and email directly from the CRM?

Yes, you can manage all communications without switching to an external system.

Is call recording available in the CRM?

Yes, you can record calls to evaluate your own performance or grade other team members.

Where do website chat messages go?

Website chats are routed directly to the CRM where you can respond.

Can I set up automated tasks and workflows in the CRM?

Yes, automations are highly customizable, from simple form notifications to long-term email sequences based on contact activity.

Social Media

How are social media templates provided?

Templates are designed in Canva, and you'll receive a guide to help you update them and plan content for a full year.

Do I need Canva Pro to use the templates?

A free Canva account works, but we recommend Canva Pro for full design flexibility, access to premium elements, and easier branding updates.

What’s included in the social media kit?

You’ll get 20 branded Canva templates, an annual content guide with post ideas, and expert tips to help you create engaging social media content effortlessly.

How do I start using my MSP Marketing Kit?

After purchase, we’ll schedule a call to walk you through the setup. Then, you can start using your customized templates and content guide to enhance your social media presence.

Is social media really necessary for my MSP’s success?

While it’s not the only factor, a strong social media presence helps build credibility, attract potential clients, and keep your brand top of mind. Consistent, professional posts make a difference in how your MSP is perceived and can lead to new business opportunities.

Local SEO

Does the Local SEO service include on-page and off-page optimization?

No, it only includes Google Business Profile Management. For additional SEO services specifically for tech, IT, and MSP companies, you can book a discovery call with The Business Growers.